ARVIXE SUPPORT Just Frustrating me.

Since last time I have a problem on my domain
where Drupal 7 is installed:

Fatal error: Undefined class constant 'MYSQL_ATTR_USE_BUFFERED_QUERY' in /home/lichtpfa/public_html/includes/database/mysql/ on line 50 

There are no options in Cpanel to enable the PDO Module.
Currently php version 5.5 is installed as default.
I tried all php versions they have and just get different errors.

I opened a ticket in Arvixe support one month ago, they closed the ticket without to solve this issue.
I opened a ticket again, they didnt answered one week long, till I tried live chat twice,
chat support guys where also not were able to find a problem.

at 19th January my new ticket was moved to escalation department,
and 2 more days passed and NOTHING happens,
its seems that ARVIXE just dont want to solve something.

I just dont understand, why Arvixe is published here like one of the best Drupal hostings???

Drupal version: 


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