Degraded inbound/outbound ticket processing

Aug 9, 13:22 PDT
Resolved – Support email processing has returned to normal. Incident is now resolved. Thank you for your patience!

Aug 9, 12:48 PDT
Monitoring – Inbound and outbound support emails have been processed and we are monitoring performance.

Aug 9, 12:23 PDT
Investigating – We are seeing slow processing with our support ticket system, thanks for your patience while these delays are caught up, please contact us via chat if you need immediate attention.