Bargain for Bugs

Comic from xkcd.com I found a bug . . . When you receive an email from a customer that starts like this, what is your first reaction? Disappointed? Are you anxious? Shocked? The support team at Highrise is often skeptical. Why? Because sometimes what you think is a bug isn’t[…]

Data is Man-Made

Here’s a secret from the support team at Highrise. Customer support metrics make us feel icky. Our team doesn’t know our satisfaction score. We’ve never asked any of the people that use Highrise to try those types of surveys. We can’t give you an exact number for[…]