Data is Man-Made

Here’s a secret from the support team at Highrise. Customer support metrics make us feel icky. Our team doesn’t know our satisfaction score. We’ve never asked any of the people that use Highrise to try those types of surveys. We can’t give you an exact number for[…]

Radio Silence

You might have noticed that I haven’t been posting here much over the last year. More likely, you haven’t noticed at all. Blogs are often like that. They come and go depending on the whims of the blogger. The reason for my silence is that[…]