Interpersonal Frequency (I.F.) is seeking a part-timeor full-time Drupal Support Engineer to add to its awesome and growing Supportteam.
At I.F., weÃ¢Â€Â™reputting the government in the cloud. We build, maintain, and grow sites on ouropen web stack for some of the largest cities, public libraries, and governmentagencies in the country. We also created a suite of proprietary analytics tools that survey 3.4 million Americanseach day. We are bringing in new clients faster than our team can handle, andare looking for a Support Engineer to help us support our ongoing clients, andmaintain wonderful, deep relationships with them.
I.F. is aprofitable, 6 year-old company with team members in Seattle, Brooklyn, Texasand the DC area. We provide a remote work environment, you donÃ¢Â€Â™t need to movefor this job, but youÃ¢Â€Â™re welcome to join any of our offices if you choose, orhappen to live in the area.
Working remotely means we are able to bring together some of the best minds in the country. Between video calls and Slack, the distance evaporates quickly, and ideas, projects and puns fly at the speed of light. Working remotely also allows us to find harmony in work / life balance. You can be home when you need and in the office when you need, but weÃ¢Â€Â™ll all be online making the internet more beautiful, geeking out on the very latest tech, and making government more accessible and accountable.
Who you are
You have 4+years of Drupal development under your belt. You are flexible, agile and have passionfor working with both clients and Support Managers to support sites used bymillions of people each day. You have a good mixture of planning, risk takingand a Ã¢Â€Âœget-it-doneÃ¢Â€Â� attitude. You value the open source community and want togive back to it. You can clearly explain your ideas to clients and other teammembers both verbally and in writing. You confidently dive into new sites tounderstand the infrastructure, identify any issues and squash bugs in a timelyfashion. Most of all,youÃ¢Â€Â™re not a jerk: you like to have fun and work with a small team! You playwell with others (not just engineers).
What youÃ¢Â€Â™ll do
You’ll supportand maintain I.F.Ã¢Â€Â™s myriad ongoing customers. You will work with our SupportManager, Lead Support Engineer and our clients to provide estimates for bugfixes, new features, and site enhancements, then youÃ¢Â€Â™re the one who gets todive in and make the changes. This is a fast paced job, and no two days will be the same. YouÃ¢Â€Â™ll beworking on several sites, and honing your expertise in front-end theming, backend integrations, and Drupal development, while working with our engineeringteam and learning new skills and tools quickly. Responsiveness and high-touchwith clients is also important; none of I.F.Ã¢Â€Â™s maintenance customers have everleft, and we intend to keep them happy for years to come! This is no Tier 1 helpdesk QA support, you will be getting your hands deep in code, smoke jumpingwith our DevOps team, developing cool new features and optimizing siteperformance.
Ã‚Â· You must either be aUS Citizen or already have a Green Card to apply.
Ã‚Â· Ability to dive intoDrupal web implementations and analyze how the site is built, and its coretools
Ã‚Â· Drupal theming,including creating new templates, content blocks, and bug fixes
Ã‚Â· Advanced skills inDrupal 7 customization including expertise in DrupalÃ¢Â€Â™s API and hooks
Ã‚Â· Familiar with Drupaldevelopment best practices, like directory naming conventions
Ã‚Â· Ability to tackle arange of tasks and issues within Drupal 6 and Drupal 7
Ã‚Â· Experience workingissues for support tickets
Ã‚Â· Excellent team andcommunication skills
Ã‚Â· Experience with PHP5,familiar with the latest features in PHP 5.4 and 5.6
Ã‚Â· Ability to read andunderstand concepts from user stories, comps and wireframes
Ã‚Â· Experience deployingDrupal Core and module updates and upgrades
Ã‚Â· Self-Starter who canjump in quickly and can manage their own time effectively
Ã‚Â· Familiar with sourcecontrol principles of Git or similar
Ã‚Â· Solving Drupal issues involvingmoderation / workflow issues or frontend or backend bugs
Nice to HaveExperience
Ã‚Â· Experience withZendesk, or similar ticketing systems
Ã‚Â· Experience withresponsive CSS frameworks such as Zurb Foundation or Bootstrap
Ã‚Â· Experience with SASS
Ã‚Â· Experience buildingand consuming modern Web Services
Ã‚Â· Experienceintegrating social media into Drupal websites, such as social walls
Ã‚Â· Experience buildingsites that scale properly with demand in virtualized environments
Ã‚Â· Knowledge ofResponsive Design Patterns
Ã‚Â· Experience withsearch tools such as Solr and Google Search Appliance
Ã‚Â· Providingestimates on new development tasks, features, or bug fixes
Ã‚Â· Experiencewith Drupal 8
Why work with us?
Ã‚Â· YouÃ¢Â€Â™ll be among the first of our quicklygrowing Support team. YouÃ¢Â€Â™re getting in on the ground floor!
Ã‚Â· Your work directly impacts the livesof millions of Americans every day
Ã‚Â· Regence BlueShield Healthcare, andGuardian Dental/Vision/Life/Disability plans
Ã‚Â· Unlimited vacation, and a flexibleschedule
Ã‚Â· Work from home, or from one of ourmain offices. If you work from home, be prepared to travel once a quarter forface-to-face with the team
Ã‚Â· Competitive pay
If interested, please send a resume and cover letter to [email protected]
Interpersonal Frequency is an Equal OpportunityEmployer.
To apply: Please send a resume and cover letter to [email protected]. Must be a US citizen or green card holder.