New site and environments degraded

Mar 14, 15:30 PDT
Resolved – This incident has been resolved.

Mar 14, 09:13 PDT
Update – API requests continue to be throttled by our DNS provider and we are continuing to monitor the situation.

Mar 14, 07:30 PDT
Update – API calls continue to be throttled which will affect site spinups and migrations.

Mar 14, 04:30 PDT
Monitoring – A fix has been implemented and we are monitoring the results.

Mar 14, 04:25 PDT
Update – All outstanding DNS record changes have completed propagating. Certain API calls are still being throttled. Queries to existing DNS records remain unaffected.

Mar 14, 02:02 PDT
Update – While changes are propagating, our DNS provider is continuing to work through the backlog of pending changes that have accumulated. We expect full recovery to take several more hours. Existing sites and environments remain unaffected. We appreciate your patience.

Mar 14, 00:18 PDT
Update – We are still closely working with our DNS provider to resolve the issue. Thank you for your patience.

Mar 13, 22:22 PDT
Update – We are still seeing slow DNS propagation times. Our DNS provider is still working to resolve the issue. Some of the newly created sites are now loading as expected.

Mar 13, 20:30 PDT
Update – Our DNS provider has identified the problem and is working to resolve the issue. We are continuing to monitor and will provide updates as soon as possible.

Mar 13, 18:38 PDT
Identified – We’ve identified the source of the issue stemming from degraded service with our DNS provider. Only environments created in the last couple of hours are impacted. We are monitoring our upstream DNS provider and will provide updates as soon as possible. Existing sites and environments remain unaffected.

Mar 13, 18:26 PDT
Investigating – We are currently experiencing issues with platform domain DNS provisioning for new sites and environments


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