RFP – Richland Library – Customer Engagement Tool & Website Redesign

Please see full RFP documentation here: https://www.richlandlibrary.com/doing-business/customer-engagement-tool-…


Richland Library is requesting proposals for the development and implementation of both a customer engagement tool and a new RichlandLibrary.com website. When development is completed our 2-person internal development team should be able to continue future agile development as outlined in the following Request for Proposal (RFP) (please see Part III).

The chosen vendor(s) will work alongside an internal Richland Library team to launch the new website and the stand-alone customer engagement tool to help both staff and customers easily discover and access library resources with an intuitive and beautiful experience. We’re looking to build not just a “great library website” but a great online experience that is informed by both design and build influences from outside the library world.

It should be noted that a portion of the discovery phase of this project is being undertaken by an internal library team which involves several different layers including capturing data from analytics, card sorts, data modeling exercises, and usability studies. This internal team is also building a product backlog with a list of user stories (customer, staff, and even developer-oriented) based on priority from the results of the discovery (please see Part V for full details).

An open and exposed line of communication and involvement is expected and required between the Richland Library Project Management Team and the selected vendor.

Proposal documents may be obtained from the Finance Office, 1431 Assembly Street, Columbia, SC, 29201 from 10:00am – 5:00pm by emailing [email protected], or by visiting www.RichlandLibrary.com.

Sealed proposals must be received on or before 12:00 pm on Tuesday, May 23, 2017. Proposals received after the stated time will not be accepted. Proposals must be in a sealed envelope clearly marked “Customer Engagement Tool & Website Redesign.”

The Richland Library is an affirmative action and equal opportunity agency.

Legal Information

This solicitation does not commit the Richland Library to award a contract, to pay any costs incurred in the preparation of proposals, or to procure or contract for the services solicited. The Library has the right to reject any or all proposals, to waive any minor irregularities, to cancel in part or whole this solicitation, if it is deemed in the best interest of the Library, and to award a contract that will be most advantageous for the Library.

The Richland Library is an affirmative action and equal opportunity agency.

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