Top 5 Trends in Customer Engagement (WEBINAR)

Last week Phase2 and Acquia joined forces to host a webinar on optimizing customer engagement with the latest community support site trends. Today’s consumers demand seamless, helpful, and empathetic interactions with customer support. If a user has a negative experience with your support platform, they’ll remember it (and tell all of their friends about it!), ultimately damaging your brand reputation and impeding your customer  acquisition and retention goals.